FAQs

What materials do you use in your jewelry?

Sterling Silver: 92.5% silver and 7.5% other metals. It's the other metals, primarily copper, that cause sterling silver to tarnish. The copper reacts to moisture and sulfur in the air, causing tarnishing reaction.

10k and 14k Gold: "k" is an abbreviation for "14 karat," which is the measure of purity used to describe gold jewelry. It simply means that 14 out of 24 parts of the metal are pure gold, with the remaining 10 parts being a mixture of other metals such as silver or zinc; the higher the karat, the more valuable and pure the gold.

14k Gold Vermeil: EH uses a revered Italian technique of applying gold to a silver base. Vermeil is often thought of as the perfect balance between quality and value and many people tend to confuse vermeil with gold plating. While they do share a few aspects, there is a big difference in quality, durability, and desirability.  Gold vermeil uses Sterling Silver as a base metal. A thick layer of gold is then electroplated over the sterling silver base. An electric current is used to bind the gold and silver together. When making vermeil jewelry, the gold layer is required to be at least 2.5 microns thick.

Gold-filled: This is a technique used to make jewelry by combining solid 14k solid gold with another metal. Gold filled is a pressure bonded layer of gold that has 100x more gold than plated jewelry. It is durable, won't chip or flake, is tarnish resistant, and is a great alternative to solid gold jewelry at an affordable price. It looks beautiful, and has a finish that will last years if cared for properly.

Do you ever use gold plated jewelry?

Never!

What chain length would you recommend for me?

See our size chart to see what we recommend for your unique neck and chain length.

Can I exchange my chain length?

If you are unhappy with the length of an item, contact us and we will work with you to resolve the issue. We do accept length exchanges, however you will be responsible for any shipping costs and may be subject to a re-working fee.

Does my necklace come with a warranty?

Yes! All Everyday Heirloom Co. pieces have a 60 day warranty for any chain or clasp defects. Contact us right away if you're having issues with a broken chain or faulty clasp so we can resolve the issue. If your necklace breaks after the 60 day time frame, contact us and we will work with you on a replacement chain.

What is hand engraving and why is it different than other jewelry customization techniques?

We share this info in our blog here.

 What does it mean that my "engraving with darken over time"? 

If you have customized a gold-filled or sterling silver pendant, because of the nature of the way these jewelry materials are made, the engraving cuts into the surface and reveals the metal beneath. Over time, the engraving will darken as the metals oxidize. The natural darkening of your engraving will make the customization easier to read over time. Don't want the darkening? Customize one of our solid 14k gold options! 

What is your return policy?

We are confident in the quality of our products and want you to feel the same. Non-custom pieces must be returned/exchanged within 14 days of receipt (based on USPS timestamp date received). We are unable to accept returns on custom or personalized items. Contact us right away with any concerns.