We're back to regular shipping timeline! Our turnaround time for orders is 2-3 weeks. It takes time to create PERFECTION!

FAQs

What materials do you use in your jewelry?

Gold-filled: This is a technique used to make jewelry by combining solid 14k solid gold with another metal. Gold filled is a pressure bonded layer of gold that has 100x more gold than plated jewelry. It is durable, won't chip or flake, is tarnish resistant, and is a great alternative to solid gold jewelry at an affordable price. It looks beautiful, and has a finish that will last years if cared for properly.

Sterling Silver: 92.5% silver and 7.5% other metals. It's the other metals, primarily copper, that cause sterling silver to tarnish. The copper reacts to moisture and sulfur in the air, causing tarnishing reaction.

Do you ever use gold plated jewelry?

We cannot engrave on gold plated jewelry because it will flake the surface. We will never use gold plated jewelry simply because it is not a high-quality option for engraving and everyday wear.

What chain length would you recommend for me?

See our size chart to see what we recommend for your unique neck and chain length.

Can I exchange my chain length?

If you are unhappy with the length of an item, contact us and we will work with you to resolve the issue. We do accept length exchanges, however you will be responsible for any shipping costs and may be subject to a re-working fee.

Does my necklace come with a warranty?

Yes! All Everyday Heirloom Co. pieces have a 60 day warranty for any chain or clasp defects. Contact us right away if you're having issues with a broken chain or faulty clasp so we can resolve the issue. If your necklace breaks after the 60 day time frame, contact us and we will work with you on a replacement chain.

What is hand engraving and why is it different than other jewelry customization techniques?

We share this info in our blog here.

 What does it mean that my "engraving with darken over time"? 

If you have customized a gold-filled or sterling silver pendant, because of the nature of the way these jewelry materials are made, the engraving cuts into the surface and reveals the metal beneath. Over time, the engraving will darken as the metals oxidize. The natural darkening of your engraving will make the customization easier to read over time. Don't want the darkening? Customize one of our solid 14k gold options! 

What is your return policy?

We are confident in the quality of our products and want you to feel the same. Non-custom pieces must be returned/exchanged within 14 days of receipt (based on USPS timestamp date received). We are unable to accept returns on custom or personalized items. Contact us right away with any concerns.