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Frequently Asked Questions
Every piece is crafted to last, and stands behind that promise with a one year warranty from the day it becomes yours. Should the craftsmanship ever falter within that first year, we're here to make it right.
Our warranty honors the integrity of our craftsmanship, covering manufacturing defects and chain replacements should a chain break or wear beyond what's expected within that first year. If a piece isn't wearing as beautifully as it should, we'll see to it.
While we cherish every heirloom that leaves our hands, our warranty cannot extend to pieces that are lost. It also doesn't cover damage from accident or mishap, wear beyond the ordinary, or alterations made by a jeweler outside our studio.
Simply reach out and share what happened, along with your order details. If your piece falls within its first year and the wear is ordinary, we'll replace the chain with care.
